What is the minimum size order and value that
» What is your sampling
» How can I pay for my
» What are your Bank &
Account details for remitting payment?
» Do you provide the
on-time delivery / shipping information?
How can I
request a Quote?
» How can I request for a
price list or catalogue?
» Do you have any
» Can I visit your factory?
» What is the processing
duration for a typical order?
» How can I get your products
with my company logo on them?
» What type of packaging is
» Do you offer customization
service or manufacture products that are not listed in your
» Can I place an order on "My
» What currencies you
accept payments in?
» What is the approximate
» How can I have a Proforma
Invoice/ Quotation from Lifeline Systems?
» How to work with Lifeline
Systems in World Bank Projects / Global Tenders / ICB?
» What mode of shipment are
» What options do I have for
paying the freight charges?
» How can my ordered goods be
» Do you charge for your
sample of Products?
Q. What is the
minimum order quantity and value required by you ?
We have a highly flexible production system
that enables us to offer products with no restrictions of minimum
order quantity. However, the per unit pricing for lower quantities
would be higher than the per unit price for large quantities.
Q. What is your
We understand that customers need to have
products samples before they place their orders. Therefore, samples
against cost are available on request.
Q. How can I pay
for my order?
For the convenience of our buyers, we offer
two different payment terms:
Full Advance Payment:
This method involves minimum bank charges as compared to other
methods of payment. You may send the payment by TT or Wire Transfer,
favouring Lifeline Systems Pvt. Ltd., to our Bankers under
intimation to us.
Letter of Credit:
We accept confirmed, irrevocable letter of credit, payable at sight
against bulk orders. All bank changes, within and outside India must
be to the account of the buyer.
Q. What are your
Bank & Account details for remitting payment?
Canara Bank - Foreign Department
Nehru Place, Near Paras Cinema,
New Delhi - 110019 (India)
of Canara Bank, Green Park Entension, New Delhi - 49 (India)
Q. Do you
provide the on-time delivery / shipping information?
On-time delivery & up-to-date
communication regarding the shipping information is another way to
measure our performance. We, guarantee a 99% on-time delivery for
small and large/bulk orders alike.
Q. How can I
request for a price list or catalogue?
Please use the
to request our price list and complete product catalog.
Q. Can I visit
We invite you to visit our factory. Please use
the request form
to send us
the details and we shall be happy to assist you with arranging your
travel & stay requirements.
Q. What is the
processing duration for a typical order?
It may take 2 to 8 weeks that depends on the
value and nature of indent from the date of receipt of the operative
L/C or Advance payment in our hand.
For special purpose some extra time might be required. We leave no
stone unturned to provide you the most efficient, speedy and
cost-effective shipment in all directions.
Q. How can I get
your products with my company logo on them?
We provide OEM / Private labeling on request.
Our production facility and support systems are well equipped to
undertake private labeling project.
For private labeling service, we manufacture products as per the
desired specifications of our clients wherein the products are
marketed by client with their brand name.
Q. What type of
packaging is employed?
We provide excellent packaging solutions to
protect the products from any breakage or damage during transit.
We provide special packaging for exports and have gained expertise
in providing export quality shrink-wrapped, 5-ply corrugated box
packaging coupled with foolproof packaging process.
Q. Do you offer
customization service or manufacture products that are not listed in
Yes, we do provide customization and are
capable to manufacture products that are not listed in our product
catalogue. We manufacture these products as per the specifications,
design and needs of the end user.
Just provide us with your sample or design, and our team of experts
will change the present specifications, design and parameters of our
products to meet all your tenders and requirements.
Q. Can I place an
order on "My Target Prices"?
Yes, at Lifeline Systems, we provide a special
facility to our customers to place orders at their own target prices
for the products they require. After having your target prices our
experts make all the backward calculations in order to achieve your
targeted prices exactly or as close as possible. To utilize this
facility, you can simply give us your list with your target prices.
Our team will revert back to you as early as possible.
currencies you accept payments in?
We prefer dealing in US $, Euro and Sterling
Pounds. However, we can also accept payments in other currencies if
it is necessary to do so.
Q. What is the
approximate shipping cost?
Sea freight is approximately 3-8 % of FOB
value while airfreight / Courier charges are approximately 15-48% of
the FOB value that depends on the gross weight, volume of shipment
and the destination.
Q. How can I have
a Proforma Invoice/ Quotation from Lifeline Systems?
You can have Performa Invoice/ Quotation
either by providing us the list of your requirements through fax,
email or by sending
. You can also develop an order / requirement list
directly from our site.
While asking for a quote, it is essential to mention the quantity,
destination/port and the mode of shipment. Without this information
we may not be able to process your request.
Q. How to work with
Lifeline Systems in World Bank Projects / Global Tenders / ICB?
There are two options:
Q. What modes
of shipment are employed?
- You can quote the tender on your own and we will present our
Quotation after which you can add your Legitimate margin /
profit and other incidental charges and Bid. We will also give
you required certificates and a letter of authorization. If
required, we can bear the samples on a 50-50% basis.
- We can also bid through you. In this case you will act as our
local agent. We will provide you a direct bid and a good
commission will be settled to you after a mutual agreement. You
can also include the incidental delivery charges in the Bid
separately as specified in the guidelines of tender. We will
send the samples free of cost and you can put the Bid Bond on
our behalf for which the charges will be shared by us on 50-50 %
basis. If required our representatives can visit your country in
case of Award.
We select shipments in a most efficient and
convenient manner after thorough evaluation of Delivery time/
Urgency, Destination, Weight, Volume and Economy. We have developed
partnerships with internationally renowned logistics carriers, such
as DHL, UPS & FedEx for express and consistent deliveries. We
provide value-added logistics assistance to our clients to ensuring
flawless products, delivered on time in the most cost efficient
Q. What options
do I have for paying the freight charges?
We make the Invoice Performa as per the
clients instructions, like - C&F: Cost and Freight, CIF:
Cost Insurance and Freight, FOB: Free on Board.
In FOB shipments we can ship through the client's chosen AIRLINE.
For FOB shipments we can ship in "TO PAY" mode for
destinations having facility for this mode. In the case it is not
possible, we request the client to remit the freight after
organizing the shipment and having the exact freight charges from
the concerned airlines, then the shipment is effected PREPAID. We
can also send small or sample shipments on the freight collect basis
as per the clients arrangement with Courier Companies.
Q. How can my
ordered goods be insured?
For any order above US$ 20,000.00, we provide
free of cost insurance. The claims, if any are payable at
destination to the consignee cost in addition to 10% i.e. 110% of
the value of order including freight.
For orders less than US$ 20,000.00, the charges of insurance will
be borne by the client. For orders of glassware above the value of
US$6000.00, we provide free of cost insurance. In the case, you are
doing insurance yourselves at your end, please inform us the email /
fax number and other contact details of the Insurance Company so
that the shipment details can be provided to them to ensure cover.
Q. Do you charge
for your sample of Products?
We give free sample to our regular clients
having business exceeding US$20,000.00 in a financial year. For
regular clients with smaller size business, we provide free samples
and only the shipping cost is borne by the client.
For occasional or first time clients the samples are sent on
payment of full cost of samples and shipping. However the cost of
sample is subtracted from the amount of final order in any case.
Hence the Samples are free.